FINANCE CUSTOMER SERVICE SPECIALIST

Office Location: Laramie, WY

 

Position Overview: The Customer Service Specialist will review account balances with clients and carry out other service calls to provide exceptional customer service. 

 

About You:

• You solve problems creatively and develop innovative solutions

• You are curious and have an inherent willingness to learn

• You enjoy collaborating with others and have excellent communication skills

• You are analytical and detail oriented

• You always go the extra mile to provide exceptional customer service

 

Significant Responsibilities:

• Consistently providing excellent customer service with a positive attitude and professional demeanor to internal and external  clients  

• Knowledgeably interact with clients through phone calls to explain account balance, review any missed payments, and process payments for any outstanding balance  

• Proficiently utilize ATBS software programs to answer basic inquiries from clients and update their ATBS account as needed   Contacting clients with declined or expiring credit cards  

• Professionally conduct survey calls and follow through to completion  

 

Desired Skills and Qualifications:

• Strong communication and organizational skills  

• Proficient computer and reasoning skills  

• Ability to operate a multi-line phone system and work in a fast-paced environment  

• Flexibility to work additional hours as needed  

 

Education and/or Experience: 

• High School Diploma, GED, or Higher

• Experience and demonstrated ability with Excel

 

Compensation/Salary:

The starting pay range for this position is $13 - $15/hr. Compensation and benefits are based on, among other things, primary work location, academic achievements, and previous work experience. ATBS offers competitive wages based on industry standards. 

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How to Apply:

If you would like to be considered for this opportunity and have the necessary education, experience, and skills, please email your resume to Careers@ATBS.com.