Collections and Customer
Service Specialist

Job Title: Collections and Customer Service Specialist

Location: Golden, CO

Position Overview: The Collections and Customer Service Representative will conduct a high volume of outbound calls to ATBS clients in regards to account balances and other service calls to provide exceptional customer service.
 

About You:
 

  • You are detail-oriented

  • You are a motivated self-starter

  • You are resourceful 

  • You have strong communication skills

  • You are a team player

  • You can navigate and de-escalate challenging situations

  • You are eager to learn 

Significant Responsibilities:

  • Reviewing client accounts for the balance due from clients, resolving client variances, taking payments, processing refund and credit memo requests 

  • Contacting clients with declined or expiring credit cards to collect payments

  • Providing excellent customer service with a positive attitude and professional demeanor to internal and external clients 

  • Utilizing ATBS software programs to input data to update ATBS record
     

Desired Skills and Qualifications:

  • Results-oriented with the ability to generate a high volume of outbound calls in a fast pace environment

  • Strong organizational, communication, and problem-solving skills 

  • Attention to detail and good aptitude with numbers 

  • Strong customer service orientation and customer relation skills

  • Ability to multitask and meet deadlines 

  • Proficient computer skills

 

Education and/or Experience: 

  • High School Diploma, GED, or Higher

  • 2-3 years of customer service in an office environment

  • Experience and demonstrated ability with Excel
     

Compensation/Salary:

The starting pay range for this position is $17 - $22/hr. Compensation and benefits are based on, among other things, primary work location, academic achievements, and previous work experience. ATBS offers competitive wages based on industry standards. 

 

If you would like to be considered for this opportunity and have the necessary education, experience, and skills, please email your resume and salary preferences to Careers@ATBS.com.