Finance Customer Service Specialist

Job Title: Finance Customer Service Specialist

Office Location: Golden, CO or Laramie, WY

 

Position Overview: The Customer Service Specialist will review account balances with clients and carry out other service calls to provide exceptional customer service. 

 

About You:

  • You are detail-oriented

  • You are a motivated self-starter

  • You are resourceful 

  • You have strong communication skills

  • You are a team player

  • You can navigate and de-escalate challenging situations

  • You are eager to learn 

 

Significant Responsibilities:

  • Consistently providing excellent customer service with a positive attitude and professional demeanor to internal and external  clients  

  • Knowledgeably interact with clients through phone calls to explain account balance, review any missed payments, and process payments for any outstanding balance  

  • Proficiently utilize ATBS software programs to answer basic inquiries from clients and update their ATBS account as needed   Contacting clients with declined or expiring credit cards  

  • Professionally conduct survey calls and follow through to completion  

 

Desired Skills and Qualifications:

  • Strong communication and organizational skills  

  • Proficient computer and reasoning skills  

  • Ability to operate a multi-line phone system and work in a fast-paced environment  

  • Flexibility to work additional hours as needed  

 

Education and/or Experience: 

  • High School Diploma, GED, or Higher

  • Experience and demonstrated ability with Excel

 

Compensation/Salary:

The starting pay range for this position is $13 - $17/hr. Compensation and benefits are based on, among other things, primary work location, academic achievements, and previous work experience. ATBS offers competitive wages based on industry standards. 

 

How to Apply:

If you would like to be considered for this opportunity and have the necessary education, experience, and skills, please email your resume and salary history to Careers@ATBS.com