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Job Title: Customer Service Representative

Location: Laramie, WY

Position Overview: The Customer Service Representative will play an integral role in assisting the Business Consulting Team in maintaining administrative and clerical support for internal and external clients. Salary and benefits standards are competitive and depend on qualifications and experience.

Significant Responsibilities:

  • Diligently provide excellent customer service with a positive attitude and professional demeanor to internal and external customers
  • Meticulously utilize ATBS software programs to input data to update ATBS records, prepare documents, and distribute reports
  • Courteously interact with clients through phone calls to obtain information, describe tax services to clients, and answer basic client inquiries
  • Efficiently contact clients to collect payments
  • Independently perform various clerical duties to support ATBS and its cross-functional departments
  • Reliably provide support and backup receptionist duties
  • Competently extrapolate and manipulate data from ATBS software programs to Excel to prepare reports for various departments

Skills:

  • Strong communication and organizational skills
  • Flexibility to work additional hours when required
  • Proficient computer and reasoning skills
  • Ability to operate a multi-line phone system
  • Outstanding verbal and written communication skills
  • Bilingual (Spanish) skills are a plus
  • Excellent knowledge of Microsoft Office Suite and Google Suite. Experience with Salesforce or other CRM software is beneficial.
  • Ability to respond to common inquires or complaints from clients is necessary.  
  • Must be able to effectively present information and respond to questions from managers, clients, and associates.  

Education and/or Experience:

  • Associate’s degree is preferred
  • Experience and demonstrated ability with Excel

 

If you would like to be considered for this opportunity and have the necessary education, experience, and skills, please email your resume to Careers@ATBS.com.

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